It has been said that the reason for all problems between people is due to a failure on the part of both people to communicate their expectations for the relationship. Expectations are defined as the way in which one person expects another to act in the relationship. These expectations are not simply wishes or likes and dislike; they are hard and fast rules. It is the same between employees and theirs employers.

Whenever someone becomes an employee of a company, there is a set of mutual expectations that exist. Many times these expectations are not clearly stated; this can cause friction, dissatisfaction, hard feelings and the loss of good employees. E.L.A. wants you to know what you can reasonably expect and what our expectations are of you.

What you can expect from E.L.A. Security, Inc.

1. To be treated fairly, without regard to age, race, sex, religion, national origin, or physical limitations.
2. That E.L.A. Security, Inc. will comply with our collective bargaining agreement and our own policies and procedures.
3. To be paid correctly and on-time for the hours accurately reported through our time keeping system(s)
4. To have any questions concerning your payroll answered within 24 hours whenever possible.
5. That E.L.A. Security, Inc. will schedule you to work when you have told us you are available; realizing that the needs of our customers and emergencies sometimes dictates changes.
6. That E.L.A. will be as flexible as possible if scheduling problems occur.
7. That we will provide you serviceable uniforms and equipment of the type and number we have determined necessary to perform your assigned duties.
8. That the uniforms will be replaced when they become unserviceable.
9. That we will provide training on security in general, on E.L.A. Security, Inc.'s policies and procedures (rules), and on how to do your job on any customer account or post you where you are assigned.
10. That we will provide supervision, including necessary discipline, to ensure that you do your job properly.
11. That we provide a procedure for you to communicate with our management to resolve any problems you may have in meeting our expectations or if you believe that we are not meeting your expectations.

E.L.A. Security, Inc. of course has expectations of you. We inform you of these through our training programs, our Employee Handbook, our General Orders, our customer specific Post Orders, and various training bulletins.

What we expect from you:

1. To be honest and trustworthy.
2. To conduct yourself in a professional manner at all times.
3. To treat everyone with respect and in a courteous manner.
4. To be loyal to our company, our customers, and your fellow employees.
5. To treat all information about E.L.A. Security, Inc., our customers, and your fellow employees as confidential; releasing it on a need-to-know basis only.
6. To take personal pride in your appearance by being well groomed as defined by our policies by:
1. Bathing before coming to work and using an effective antiperspirant / deodorant.
2. Using cologne and/or perfumes in moderation.
3. Following E.L.A.'s guidance about wearing a clean, neat, unwrinkled, uniform; every day on any shift.
4. Complying with our rules on the length and style of hair (males and females).
5. Being clean-shaven every day, neat mustaches are permitted (males).
6. Follow our rules on wearing jewelry (males and females).
7. Having polished, highly buffed shoes.
7. To report to work on time, every day, every shift.
8. To follow our policies and procedures while doing your job.
9. To safeguard the E.L.A. and Customer equipment entrusted to you.
10. To be free of illegal or elicit drugs.
11. To be free from alcohol, illegal drugs, or other intoxicants while at work and at least eight (8) before the start of your shift. (Prescription drugs may be used with proper medical documentation.)
12. To keep your supervisor or our personnel department advised of changes in your personal life that may affect your ability to perform your assigned duties or work you assigned shifts.

We must use these mutual expectations as the foundation of our relationship. If we meet each other's expectations on a consistent basis, we will enjoy a long and mutually profitable relationship.